We realize how difficult it is to order merchandise online, especially for first-time buyers. Without actually seeing the goods in front of you, you're never really sure if you're buying exactly what you want. That's why we offer our customers guaranteed satisfaction. If you're not completely satisfied with your purchase, you may return or exchange your merchandise within 30 days of placing your order.
All products are triple checked through our extensive quality control procedures before shipment.
Customers have 30 days to send back purchases made at Electric Bliss Beauty. Returns postmarked after 30 days will be refused and sent back at the customer's expense.
For hygienic reasons. items may only be returned to us in an unopened package.
Products must be in UNUSED AND BRAND NEW CONDITION. If the product is used and damaged, we will not accept it back.
Final Sale Items
Final sale items are not eligible for a return or exchange.
Buy One, Get One Free (BOGO)
If you return an item that qualified for a BOGO, you must return the BOGO item. If you do not return the BOGO item you will be charged the retail price for the BOGO item.
We can accept exchanges but are unable to charge customers the difference for higher priced items, so if you select a new product, it must be of equal or lesser value.
Once we receive your return item(s) back to our facilities, we will proceed with your exchange.
If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return and provide a USPS paid shipping label via email for orders within the United States.
If the return is not due to an error of ours (i.e. you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs.
Refunds are issued back to the original form of payment used for the purchase. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed. Please keep in mind that original shipping fees are non-refundable.
How to process a return or exchange
U.S. Domestic Returns
Please follow the process below when returning your item(s) to us.
- Process your returns here
- Once your return is approved, a prepaid return shipping label will be sent to you via email.
- When you send in your return item(s), please use the original box or mailer bag it came in, or in a secure, waterproof package. Please make sure your package has the return shipping label on the front and take off any other shipping labels or stickers.
- Returns are processed within 3-4 business days of being delivered back to our facility. And we will process your return to your specifications upon arrival.
CANCELING YOUR ORDER
We begin processing orders immediately after they are placed on our website. If you need to cancel an order, you have a small window of opportunity to do so. If your order has already entered the shipping process, unfortunately, we are unable to grant your cancellation request.
Shoppers generally appreciate how quickly we process and pack orders. However, we understand this can be frustrating should you decide to cancel an order before it ships and are informed it's too late. Don't worry, you can always return your item within 30 days of your order date and send it back to us.